Frequently Asked Questions
Who should use the FlexDoctor?
Anyone who wants to instantly add flexibility and decrease the risk of injury.
Also, the FlexDoctor is ideal for people who are looking for non-invasive pain relief.
Who cannot use the FlexDoctor?
Pregnant women cannot use the FlexDoctor. People who have a pacemaker, ICD, or any other electrical implanted device cannot use the FlexDoctor.
How exactly does the FlexDoctor work?
The FlexDoctor delivers a compound double exponential electrical wave form that is harmonious with the body. Rather than trying to block pain signals like other devices, this patented technology overrides the signal and is better received by the brain and the body.
How often should I use the FlexDoctor?
Everyday... especially before your exercise and as a recovery tool.
Also, if you are in pain, simply turn on the device and place the pads as you have been instructed.
How quickly does the FlexDoctor change my pain?
The average patient sees a change in less than a minute.
Can I use the FlexDoctor when it is charging?
No. You must have the unit charged in order to use it. However, you should be able to get hours of use off of a single charge.
Does the FlexDoctor have any side effects?
You may experience soreness if you use the FlexDoctor at high intensity. You may feel your muscles contracting if you use the FlexDoctor at high intensity. Neither of these are dangerous.
At a high intensity electrodes may cause redness on sensitive skin which normally fades shortly after use. You are more likely to receive adverse effects from electrodes if they are not placed properly or if the electrodes are too old. Do not use low quality electrodes.
What if my FlexDoctor does not power on?
Please ensure you are holding the power button for at least three seconds. If the unit does not power on after that, the battery is likely discharged. Please charge the battery.
What if the sensation from the electrodes is intermittent?
This likely means that there is a loose cable. Check to make sure the cable is fully inserted into your FlexDoctor as well as both electrodes.
What happens if the FlexDoctor shuts off while I am using it?
The battery is likely discharged. Plug the FlexDoctor into the charger.
How do I care for my electrodes?
To care for your electrodes, use them as intended. Make sure you put them back on the protective sheet after each use and place them back in their bag. Avoid using them on oily skin. Avoid storing them in a warm, humid space. When the gel on the electrode starts to wear off it is time to replace them. Electrodes typically last for around 20 uses.
What should I do if my electrodes lose their stickiness?
If the electrodes begin losing adhesion, gently rubbing one or two drops of water onto the gel surface and cleaning them may extend usage. If not, replace with new electrodes. Do not use low quality electrodes.
How high should I turn the power?
First sensation gives you the ability to lengthen muscles and increase flexibility. If you are in pain, turn the FlexDoctor up until the sensation from the device overrides the pain you are experiencing.
Is the FlexDoctor safe?
The FlexDoctor is a Class II FDA cleared device and is safe as long as it is used as intended. The FlexDoctor is a nonsurgical, scientifically proven device designed to relieve pain.
Where can I find the Operations Manual?
You can find the FlexDoctor Operations Manual here.
Feel free to reach out to us with any further questions! We want you to be thrilled with your investment in FlexDoctor and experience lasting pain relief.